AGAD provides a limited warranty covering defects in materials and workmanship for 366 days from the date of purchase when bought from an authorized AGAD retailer or AGAD’s official website.
- Warranty claims will not be accepted if the product shows signs of excessive wear or misuse.
- The warranty does not cover products that have been altered with third-party modifications after purchase, such as engraving or vinyl monogramming.
- This manufacturer’s warranty does not cover normal wear and tear, including paint finishes, dents from drops, broken glass, damaged caps due to drops, loss, theft, or any misuse of the product that goes against the care instructions provided (such as improper dishwashing). AGAD may request images of the product to validate claims in certain cases.
- If a covered defect is confirmed, AGAD will replace the product with the same or a comparable item at no cost after a visual inspection. Proof of purchase is required for all warranty claims, so please keep your receipt.
If you believe your AGAD product qualifies for a replacement, complete the form below, and an AGAD representative will contact you with further instructions. Our offices are open Monday through Friday, 9:00 AM to 5:00 PM EST.
